Key Account Management Expert US - Luxury

Key Account Management Expert Us - Luxury

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Pay range: $100,000.00 - $158,000.00

Your Role

In this role, you will be responsible for ownership of total CEVA regional business relationship with luxury sector specified customers; aligning all business and financial commitments and company resources to the global sector targets for success. Identify, develop and close business opportunities for all business lines within CEVA Logistics. Collaborate on operational oversight to ensure executional excellence to increase CEVA business share with customers. Retain existing business through operational excellence, customer engagement and relationship. Define plans to ensure customer satisfaction. Expand relationships to senior executives within our customers and guarantee a solid bilateral engagement. Lead and coordinate negotiations with key customers in all major contracts and opportunities. Maintain a solid account development plan to be shared to main CEVA stakeholders for alignment and support.

What Are You Going To Do?

Account Management

• Be the senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.
• Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the world including quarterly business reviews with the customer working in close coordination with GKAMs and Global Ops & Product Managers.
• Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development.
• Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector Leader and GKAMs to ensure they are properly trained on the strategy and status of the account.
• Provide regular reports, briefings and reviews as required within CEVA Logistics.
• Detect opportunities and prioritize them in order to achieve maximum reward.
• Ensure customer keeps CEVA Logistics as first in mind for their logistics needs.

Retention

• Develop plans to ensure the retention of current regional business levels with specified accounts, preferably to a "no bid" level of confidence.
• Build and strengthen relationships at senior/executive level with client. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required.
• Responsible to fix and/or escalate issues to GKAMs & Global Ops & Process Management team when appropriate and/or required.

Growth

• Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned accounts and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors.
• Identify and qualify opportunities for additional business. Develop qualified opportunities from 'contact to contract', together with the relevant Cluster Business Units (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and development.
• Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure.

Manage Profitability

• Align with business leaders to monitor P&L, manage accounts receivable from a regional to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in place.
• Create input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefit.
• Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through cluster MDs or designates to hold all CEVA accountable to approved levels of commitment.
• Through market knowledge, and customer understanding, collaborate with business leaders and pricing to balance good margins and minimal risk of losing business.

Account Receivable

• To oversee and monitor regional payment collection, cooperating with country KAMs/OKAMs or finance to ensure the collection of payments from clients on behalf of the company with timely manner per contract payment term.
• To handle overdue payments according to the company's policies.
• Technology and Supply Chain Expertise
• Demonstrate and provide confidence regarding CEVA's business technology expertise, including input to their supply chain and business strategy and impeccable execution.

What Are We Looking For?

• Bachelor Degree. Business, Commerce, Trade, Marketing, or engineering degree
• Bachelor Educational background (business, supply chain preferred)
• Advanced experience in Automotive sector
• 5+ years minimum experience in regional / global account leader role
• Overseas studies experience is preferred
• Skilled at collaborating with virtual teams and be able to proactively work commercial issues internally as much as in front of the client.
• Network management experience (5+ years)
• Advanced supply chain knowledge (or similar flow chain processes)
• Advanced industry knowledge in regional commerce and logistics
• Advanced product knowledge Air, Ocean, Ground NA, CL NA.
• Experience building and executing on Account Plans
• A skilled relationship management professional with proven track record (5+ years) in related experience with half of that being in a senior capacity

Desirable

• Master degree preferred
• Specific logistics and or multi-national/international mindset
• Ability to speak 2+ languages
• International experience. Living in 2+ countries.
• Have worked on the customer (shipper) side to understand the challenges customer face while dealing with Freight Forwarders / 3PLs

What Do We Have To Offer?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

About Tomorrow

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.