Key Account Intake Specialist

Key Account Intake Specialist

At Elara Caring, we have a unique opportunity to play a huge role in the growth of the home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know theres no place like home, and thats why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Key Account Intake Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

Why Join the Elara Caring Mission?

• Work autonomy and flexible schedules
• 1:1 patient care
• Supportive and collaborative environment
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

As Key Account Intake Specialist, you will:

• Ensure that all activities performed align with the vision of Elara Carings board of directors, executive team, and leadership of the Home Health team.
• Receive, interpret, and manage patient referrals from key accounts with the intent of converting to actual admissions.
• Manage and work the key account pending list to identify opportunities to improve conversion rates.
• Respond and satisfy expectations and requirements of internal and external customer needs.
• Maintain organized, effective, and efficient systems along with communication to ensure that continuity of patient care is delivered.
• Accept and process key account referral information into the company database software applications in accordance with the administrative policy.
• Follow up with key accounts to ensure referrals are complete and compliant with Elara standards and policies, as well as state and federal regulations.
• Have working relationships with sales team members for shared key accounts, as well as branch clinical and administrative team to facilitate communication and ensure smooth transition from referral to start of care.
• Attend on-site meetings with branches and with referral sources upon request by sales and/or referral sources.
• Promote Elara Carings philosophy, mission statement, and administrative policies to ensure quality of care.
• Maintain patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
• Perform other duties/projects as assigned.

What is Required?

• High School Diploma/GED is required.
• Associates Degree in healthcare related field is preferred.
• 1+ year of experience and knowledge of medical terminology is required.
• Ability to use standard office equipment such as telephones, computers, copiers, and fax machines.
• Proficiency with MS Office Suite and Data Entry skills.
• Ability to communicate professionally and effectively both written and verbally with team members, listen closely, and convey points clearly.
• Ability to demonstrate problem-solving skills, organizational skills, and attention to detail.