Job File Coordinator Team Lead

Job File Coordinator (JFC) Team Lead

For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping make fire and water damage "Like it never even happened." Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

We are seeking a dedicated and experienced Job File Coordinator (JFC) Team Lead to join our team in Midlothian, VA. The JFC Team Lead is responsible for managing a team of Job File Coordinators and assigned Project Manager ensuring efficient and smooth workflows. Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing exceptional customer service, able to take ownership, and work in a fast-paced environment. The JFC Team Lead works to ensure processes are performed according to SERVPRO Franchise guidelines with completed jobs meeting or exceeding customer expectations while also seeking way to improve team performance.

Responsibilities:

• Monitor assigned job files to include monitoring status, audit, and work-in-progress.
• Create preliminary quotes for services using estimating software
• Assist in scheduling Project Manager to complete jobs
• Provide timely resolution of customer questions and concerns
• Assist with after-hour questions, technical support, and handling customer calls, as needed
• Train new hires and provide continued training sessions for performance improvement

Requirements:

• 5+ years of office, accounting, or customer service experience - 1 year of management or supervisory experience, required
• Strong organizational and planning skills with exceptional attention to detail
• Exceptional written and verbal communication skills
• Proficient in Microsoft Office Suite and QuickBooks
• Experience in job file process and writing estimates, preferred - Driver's license in good standing

Formal Education/Training:

• IICRC certification, preferred
• Proficiency in Xactimate estimating software, preferred