IT Trainer

Insight Global is seeking a Learning & Technology Adoption Specialist (IT Trainer) to join a prestigious international law firm client in NYC. This individual will be a vital member to the firm's learning and technology adoption team, responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. This role will be in-office five days a week with some travel required.
The day-to-day responsibilities may include:
• Core Technology Training & Onboarding
o Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
o Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
o Support firmwide training initiatives related to new software rollouts or major upgrades
• Personalized Coaching & Office Hours
o Host "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific help
o Provide individual coaching for u seeking targeted refreshers or tool-specific assistance
o Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
• Just-in-Time Learning & Content Development
o Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
o Maintain and enhance the firm's internal learning resource library
o Tailor training materials to highlight practical, real-world use cases - especially for AI and automation tools
• Needs Analysis & Collaboration
o Track training trends and feedback to proactively identify skills gaps or emerging needs
o Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
o Share observations and user feedback with internal product and engineering teams
• AI & Innovation Enablement
o Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
o Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
o Stay current on AI developments and recommend relevant training opportunities or adjustments
This is a full-time position that is local to NYC - in the office 5 days a week with occasional travel to other offices across the US.
Compensation
$100k-$120k per year annual salary.
Exact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity.
Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• 5 years of IT training/learning and technology adoption experience within a law firm or professional services environment
• Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
• Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
• Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications
• Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe
• Demonstrated ability to teach technology concepts in an approachable, confidence-building manner
• Strong written and verbal communication skills; highly organized and able to manage competing training priorities across teams and offices
• Bachelor's degree in Information Systems, Computer Science, Legal Studies, or a related field
Nice to Have Skills & Experience
• Am Law 100 experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.