IT Systems Engineer

Company : Landry's

Location : Houston, TX, 77002

Posted Date : 24 October 2025

Job Type : Other

Category : Industrial Engineering

Occupation : Systems Engineer

Job Details

Overview
The Post Oak Hotel is seeking an IT Helpdesk Systems Engineer to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The IT Helpdesk Systems Engineer will be responsible for analyzing, diagnosing, and resolving user complaints and problems with software and hardware.
Responsibilities

Plan, install, and configure workstations, printers and peripherals
Document user instructions, software versions, and operational procedures
Respond to user and guest requests for assistance
Prioritize and manage helpdesk tickets; problem-solving customer support experience. High degree of customer service urgency and responsiveness
Knowledge of networking technologies, electronic hardware and software and mission-critical systems; computer system installation, troubleshooting, problem determination, and restoration techniques
Keep abreast of current trends and technologies in the industry.
Provide on-call support
Must be able to work in a fast-paced, multi-tasking hands-on environment. Ability to establish and maintain a positive and professional working relationship will all individuals

Qualifications

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
Bachelor of Science degree in Computer Science or related fields or equivalent experience preferred. Background experience in technical computer support environment required
CompTIA A+, CompTIA Network+, Microsoft IT Support or other related certifications preferred
Minimum 3 years experience within Information Technology concentrating in Help Desk support with relevant technical products: Microsoft operating systems, desktop automation products, Hotel PMS systems, POS systems, and ancillary software products. Knowledge of Agilysys V1, Opera and Aloha POS, a plus
Previous hotel experience, luxury or Forbes experience preferred
Ability to work flexible schedules, including nights, weekends and holidays is required. Available to work in a 24 hour, 7-day a week environment
Physical demands:
- Work is primarily performed indoors in a climate-controlled environment with occasional hot and cold temperature changes. Some work is performed outdoors at times
- Occasionally lifting and carrying up to a maximum of 50 lb., alone for distances up to 500 feet
- Work with others, sometimes in close space

What we offer you:

Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Complimentary parking and colleague meal

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range
USD $23.00 - USD $26.00 /Hr.