IT Support Specialist

Insight Global is seeking an IT Support Specialist in the Kansas City, MO area. This role is the forward-facing IT support for healthcare providers, including onboarding, credentialing, and application access. The specialist will join a team of five and work closely with the medical staff and informatics offices, triaging tickets and provider calls, and resolving issues such as EMR access and e-prescribe setup. Responsibilities include supporting providers, residents, and handling backlog tasks, educating u on Patient Keeper workflows and access, and visiting provider lounges and units to offer assistance. This candidate will start ASAP.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• 1-2 years' experience using Meditech 5.6
• 1-2 years' experience using Patient Keeper
• Healthcare background (e.g. medical assistant, hospital transporter, secretary)
• 1-2 years' experience installing and setting up mobile device applications including EMR for providers both on Apple and Android
• Strong customer service skills - a go-getter mentality who is consistent and persistent
• Reliable transportation (mileage will be reimbursed)
Able to pass a drug test including medical marijuana
Nice to Have Skills & Experience
• Bachelor's degree
• 1-2 years' experience using ServiceNow for desktop support
1-2 years' experience working directly with Providers
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA