IT Support Analyst - NYC - RRN00015521/5906503

Information Technology Shared Services Technician

Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.

The Work:

• Provide service to customers at our Solutions bars resolving technology issues on our laptops
• Provide weekly laptop inventory to our inventory management group
• Provide customer support floor walks to engage with customers
• Develop strong relationships with clients and gain the trust of key advisors
• Engage in small local projects such as maintenance and repairs of technology
• Continue to learn and develop your technical skills and business expertise
• Continue to learn and develop your AI skills and capabilities
• Work is to be performed 100% onsite in the New York Accenture Office. This role is full time in the office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars

This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.

Here's What You Need:

• Minimum 1+ years' experience with Customer Technical Support
• Minimum 1+ years' experience with Customer Experience Management.
• Minimum of 1 year of experience in Service Desk or Desktop Support
• Minimum of 1 working with ITIL software such as Service Now or Remedy
• Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex
• Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives
• High School Diploma or GED

Bonus Points If:

• Comp TIAA Certifications
• ITIL Foundations Certification
• Customer Satisfaction experience
• Quality Assurance (QA) experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Hourly Salary Range

California $21.97 to $49.57

Cleveland $20.34 to $39.66

Colorado $21.97 to $42.84

District of Columbia $23.37 to $45.63

Illinois $20.34 to $42.84

Maryland $21.97 to $42.84

Massachusetts $21.97 to $45.63

Minnesota $21.97 to $42.84

New York/New Jersey $20.34 to $49.57

Washington $23.37 to $45.63