IT Business Relationship Manager –Product Lifecycle & Quality Systems

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

This is a onsite role at our Alameda, CA location. this is not a remote or hybrid role.

​What you will work on

The IT Business Relationship Manager –Product Lifecycle & Quality Systems role is responsible for overseeing the implementation, maintenance, and continuous improvement of Product Life Cycle Management (PLM) solutions, Training and Quality Management Systems, and reporting.

This role ensures effective integration of PLM solutions into the company’s product development processes, enhancing collaboration, efficiency, and product quality. Key responsibilities include facilitating secure information sharing and collaboration between manufacturing sites, R&D, TPMs, suppliers, and the Quality function. A significant focus is on implementing and deploying solutions to meet evolving business needs, eliminating redundant systems and processes, and automating operations to deliver business efficiencies.

Additionally, the role delivers solutions that enable the business to administer company quality and compliance training effectively. This includes implementing and maintaining systems that support the creation, organization, and distribution of training content.

The IT Business Relationship Manager – Product Lifecycle & Quality Systems role will lead efforts in process optimization, cross-functional collaboration, and data management, while handling various types of change orders and documentation to maintain compliance and support organizational goals. Ensuring that these systems are aligned with industry standards and regulatory requirements, the role facilitates continuous improvement and knowledge sharing across the organization.

• Strategic Insight and Best Practices:

  • Contribute to the development and execution of strategic initiatives.

  • Develop long-term roadmaps to align business strategy with technology strategy to drive continuous improvement and innovation.

  • Manage project demand to ensure resources are allocated effectively.

  • Bring insight, knowledge, best practices, and feedback to strategic discussions to drive continuous improvement and innovation.

• Business Process Enablement:

  • Collaborative Product Development: Facilitate unified product data visibility to support production planning, process validation, and quality control.

  • Engineering Change Management: Automate change workflows, establish and manage review boards, and ensure traceability and compliance.

  • Manufacturing Process Management: Align product-to-process data, manage BOM specifications, and integrate engineering changes into manufacturing systems.

  • Product Data Management: Centralize control of product data, streamline release and change processes, and enhance collaboration through secure, role-based access and robust data governance.

  • Supply Chain Collaboration: Unify suppliers, partners, and manufacturers through secure, real-time data sharing and integrated workflows to support efficient lifecycle management.

  • Training & Content Management: Implement and maintain systems that support the creation, organization, and distribution of quality and compliance training content.

  • Traceability & Linkage: Ensure full traceability across product lifecycle elements including specifications, materials, parts, BOMs, CAD models, and documents.

  • Audit Trail & Compliance Records: Maintain audit trails and compliance records in alignment with regulatory standards.

  • 3rd Party Manufacturing Users: Define access controls and data visibility for external manufacturing partners.

  • Integrations: Support and maintain integrations with enterprise systems including ERP, MES, MCAD, ECAD etc.

• Relationship Management:

  • Manage collaboration and partnership with Corporate Shared Services and business functions.

  • Align stakeholders' objectives with Corporate and Business Unit priorities to ensure cohesive project direction.

  • Manage conflict resolution to maintain strong business relationships.

• Planning and Execution:

  • Develop roadmaps to guide 3-to-5 year program trajectories.

  • Manage projects from initiation to closure ensuring timely delivery.

  • Assess and analyze complex business challenges to provide insights to stakeholders.

  • Define functional and technical requirements to support development of business solutions.

  • Coordinate delivery efforts to meet project milestones and objectives.

  • Facilitate resolution of operational issues ensuring acceptable system testing and timely deployments in collaboration with IT and external vendors to help operations conduct business more effectively.

• Compliance and Communication:

  • Communicate effectively with all levels of the organization.

  • Ensure adherence to relevant regulatory, corporate, and quality standards including Corrective Actions and Preventive Actions (CAPA)

  • Collaborate with legal, compliance, and cybersecurity teams to ensure data protection and privacy compliance controls are in place to protect patient data and Abbott assets.

  • Enable comprehensive oversight with features such as change control, document management, and closed-loop feedback. Ensure compliance and standards adherence to facilitate audits, CAPAs integration, manage customer experiences, and support traceability, while focusing on risk, reliability, and applicability.

  • Maintain system protocols by implementation policies and procedures in accordance with Quality Management System (QMS) policies.

EDUCATION AND EXPERIENCE, YOU’LL BRING

Minimum Education & Qualification

• Bachelor’s degree in computer science, Engineering, or related field

• Experience in implementing global solutions like Windchill, Oracle Agile etc.

Preferred Qualifications

• Strong understanding of product development, manufacturing, and supply chain processes.

• Experience with engineering change management and BOM structuring.

• Familiarity with training content systems and compliance documentation.

• Excellent communication and stakeholder engagement skills.

• Six Sigma Green Belt or Black Belt Experience.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $128,000.00 – $256,000.00. In specific locations, the pay range may vary from the range posted.