IT Administrator/Consultant

IT Administrator/Consultant

The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office.

Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected.

Consulting

• Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats
• Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives
• Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed

Network Administration

• Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office
• Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed
• Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation
• Perform regular backups of network data and take other necessary steps to ensure data integrity
• Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices
• Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required
• Provide occasional technical support as needed to employees regarding network connectivity and similar issues

Required Skills

• At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software
• Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc.
• Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries
• Pleasant and diplomatic demeanor when working with client technical and project teams
• High level of ownership and responsibility for assigned tasks

Preferred Skills

• Experience with vmWare or other enterprise hypervisors such as Hyper-V
• Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.)
• Experience working with or within law firms is a strong plus

Success Metrics

• 80% accuracy on initial import of data to BEC products from legacy solution
• Ability to successfully work with other team members both within the PS team and other teams
• Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import.
• 99% uptime for internal infrastructure
• All security patches applied within 30 days of release
• Completion of at least 1 internal IT improvement initiative per quarter

More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.