Intake/Home Care Coordinator

Overview

Shift: Monday - Friday | 8:000 AM - 5:00 PM (+ occasional weekends from 8:00 AM - 4:00 PM)

The Intake/Home Care Coordinator is a key player in providing exceptional care by serving as the first point of contact for UnityPoint at Home. In this dynamic role, you'll manage incoming referrals through multiple channels—phone, fax, and electronic systems—while carefully reviewing patient details to ensure their individual needs are met. You'll enter critical patient data accurately in the EMR system and help coordinate smooth and timely admission visits, all within a fast-paced setting.

Your role requires frequent interaction with a variety of healthcare professionals, including hospitals, physicians, skilled nursing facilities, and care teams, as well as patients and their families. With your strong customer service skills, you will work closely with referral sources and internal teams to streamline the admission process and ensure our patients receive the best possible care when they need it most.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

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• Expect paid time off, parental leave, 401K matching and an employee recognition program.   
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• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
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• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   
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With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

· Maintains a broad knowledge in all UnityPoint at Home service lines including, Home Health, Hospice and Infusion services.

· Routinely monitors for new referrals via fax, EMR and other electronic applications.

· Accepts all new referrals and initiates referral documentation in the EMR and ensures accurate information and documentation is included in patient record to facilitate the admissions process, which includes diagnosis codes after validating with RN.

· Secures, confirms and accurately documents provider orders in a timely manner.

· Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.

Qualifications

Education:

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• HS Diploma or equivalent with successful completed course work
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Minimum Experience:

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• Six months phone based customer service experience. Experience should include high volume, fast paced customer excellence environment such as a call center or similar phone based service role.
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Apply Today!

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• Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact int he lives of those we serve through compassionate care.
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