Intake and Dispatch Coordinator

Join Our Team at SERVPRO

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives every day! We are seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Responsibilities

• Answering and directing incoming phone calls in a polite and friendly manner
• Welcoming visitors in a warm and friendly manner, and answering any questions they may have
• Maintaining the reception area and all common areas in a clean and tidy manner at all times
• Operating standard office equipment, hardware, and software on a regular basis, including Ring Central, security camera software, our proprietary job management software, and Microsoft 365/Office, including Outlook
• Responsible for the intake of all leads and scheduling appointments for project managers. This may involve some interaction after-hours for the communication and coordination of emergencies.
• Dispatching of emergency crews by coordinating with project managers and customers
• Use of our spreadsheet to track and manage all leads
• Responsible for managing the conversion of all new leads to a jobs, while delivering exceptional customer service
• Track/follow-up with the project managers and crew by using our GPS and camera system, to ensure efficiency, punctuality, and production.
• Following-up with potential clients and customers to make sure their experience is satisfactory
• Receiving deliveries; sorting and distributing incoming mail

Compensation: $45,000.00 - $60,000.00 per year