Insurance Refund Specialist

Insight Global is seeking 1 Insurance Refund Specialist to support the Patient Financials Team for a large healthcare system based out of Annapolis, MD. This person is required to be on-site three days a week and is required to perform the following duties:
- Work daily on patient credit queues, processing an average of 30 accounts per day, with potential spikes up to 100+ due to large payments.
- Ensure timely resolution of credit balances and maintain queue hygiene.
- Handle insurance overpayment requests received via email, mail, or fax.
- Prioritize daily processing of these requests and coordinate with insurance companies directly via email, fax, and phone.
- Collaborate with contracted vendors (e. g., Aetna, Cigna, BCBS) and non-contracted third-party payors.
- Primary vendor contact includes Cotivity for insurance credit handling.
- Process electronic and paper refund checks, document accounts, and complete required paperwork.
- Post credit card payments from companies and lockbox sources, ensuring lockbox rules are followed (e. g., no insurance or credit card payments posted from lockbox).
- Print and sort daily banking correspondence from patient and insurance lockboxes.
- Distribute documents to appropriate internal teams for further action.
- Work closely with a team of six, supporting shared goals and assisting peers as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

- At least 1 year of experience in hospital billing.
- Previous billing/accounts receivable systems experience.
- Strong communication skills.