Installation Coordinator - Raleigh, NC

Installation Coordinator - Raleigh, NC

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

JCI's Installation Coordinators work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. Performs welcome calls to each customer within 48 hours of job booking. Communicates with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc. Coordinates and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.

How you will do it:

Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. Track and verify on-time delivery off all materials needed to complete installations. Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments. Facilitate the closing of each installation job either directly or through follow up with various other departments. Communicate with customers, both internal and external, via telephone, email, or internal program. Works with Sales and National Account teams on any installation concerns. Works with installers, sub-contractors, install manager and material handlers.

What we look for:

High School Degree or equivalent At least 1 year of customer service experience. Strong critical thinking skills. Strong organizational skills. Ability to communicate in a professional business manner. Preferred Knowledgeable in Microsoft (Especially Outlook and Excel). Excellent written and verbal communication skills. Ability to handle several tasks simultaneously. Ability to work in a fast paced, team-oriented environment. HIRING HOURLY RANGE: $24-$28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)