Inside Sales Representative

Inside Sales Representative

Cranston, RI, US, 02920 New England

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.

Job Summary

Responsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed.

Job Responsibilities

1. Receive customer phone calls; provides support to customers and contractors via phone and in-person
2. Provide information technical information about products and prices. Refer to product catalogs and specification guides to determine related product uses and applications
3. Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
4. Coordinate mailings of literature and samples
5. Investigate and research all customer inquiries and concerns and follows-up promptly with the customer
6. Help customers with design ideas/problems; provides customer feedback to management
7. Assist with production scheduling, job site coordination, and dispatch
8. Coordinate delivery schedules with dispatch and maintains customer informed of such schedules
9. Enter sales orders into computer for tracking
10. Attend training meetings, seminars, bi-monthly sales meetings, and schools as required
11. Assist in monthly physical inventory counts, enter and manage inventory in computer system
12. Retrieve information for credit department when needed
13. Follow all safety regulations
14. Other duties as assigned

Job Requirements

• High School diploma, GED, or equivalent combination of education, experience, or training in related field
• Skilled in Microsoft Word, Excel, and Outlook
• Previous sales/customer service experience
• Knowledge of concrete masonry is a plus
• Positive attitude and desire to work with a great team in a fast-paced environment
• Good with basic math
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.