Inside Sales/Customer Service Representative

Inside Sales

We are looking to bring a full-time onsite Inside Sales with a strong background in customer service. The Inside Sales: Serves as the point of contact for new and existing customers, helping to bring ideas to life! While past experience in the sign-making field is not required, experience in sales, working in an office environment using G-Suite programs, Excel, database management software, and being generally computer savvy are required. SALES EXPERIENCE REQUIRED preferably in the Signage trade.

Duties and Responsibilities:

• Communicate with customers, other staff members, and vendors in a friendly and professional manner.
• Have a positive attitude in all things on a daily basis.
• Be the first point of contact for customers that require help to create an estimate or an order.
• Monitor all center email, voice mail, and other incoming sources of communications during business hours.
• Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan.
• Support all efforts to grow center sales
• Set a priority to achieve customer satisfaction as defined by brand standards.
• Follow up with customers after the completion of the sale, installation, or shipment to verify the customer is satisfied with their purchase.
• Consultatively sells and makes recommendations to prospects and clients using products and services.
• Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail, and email.
• Follow up on all new leads and referrals resulting from telephone, marketing, and email activity.
• Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase.
• Write, plan and execute projects that meet customers needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies.
• Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques.
• Communicate with customers on order status or any changes in the production or installation schedule.
• Help keep the installation calendar current.
• Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
• Maintain a tour-ready retail environment, which includes clean, organized, and functional retail spaces.
• Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process.
• Participate in daily center production meetings for all staff and sales meetings as scheduled.
• Perform market research, competitive shops, and customer surveys.
• Identify and resolve customer satisfaction issues.
• Establish and maintain great working relationships with all staff.
• Adhere to all company policies, procedures, and business ethics codes.
• Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.
• Participate in marketing events such as open house(s) and telemarketing programs.
• Coordinate shipping schedules and delivery of products and services.
• Enhance sales education by attending training classes, webinars, or using additional training materials.

Skills and Qualities:

• High school diploma or GED required; advanced education degree preferred.
• Has immaculate timekeeping and is reliable.
• Well-developed verbal and written communication skills.
• Is friendly, sociable, and outgoing with a positive outlook.
• Both driven and energetic.
• Able to handle stress well.
• Has a sense of urgency to get things done in a timely manner.
• Works well under pressure and consistently meets or beats deadlines.
• Enjoys working in a team.
• Extremely detail-oriented.
• Tends to be competitive and goal-oriented.
• Accepts and conquers challenges.
• Is able to learn and grow from mistakes.

Typical Physical Demands:

• Ability to sit for long periods.
• Ability to stand for long periods.
• Ability to view a computer screen for long periods.
• Ability to work under pressure to output high volume, high-quality work.

As a team member you will enjoy:

• Full-Time Job
• Compensation: $16.50 - $17.50
• PTO plus PAID holidays
• Paid training and skills development
• The support of a professional team that is dedicated to your career development

Please note the above job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time with or without notice.

We are a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.