Implementation Consultant II

Company : Abbott Laboratories

Location : Richmond, VA, 23214

Posted Date : 7 October 2025

Job Details

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Title

Implementation Consultant II

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Richmond, VA or Kansas City, MO currently has an opportunity for an Implementation Consultant II. In this role, you will provide day-to-day support to key Enterprise National Accounts clients ensuring their successful set-up and support for application, training, order fulfillment and act as Administrator for customer accounts. You will work consultatively with cross-functional teams within Abbott to meet client needs and ensure a positive client experience.

WHAT YOU’LL DO

Supports key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy.
A member of the Key Account onboarding process, team ensuring that internal resources are engaged as needed for a flawless execution and utilization of product.
Setup and support for Connect app
Subject matter expert for Connect app
Employee & Administrator security configuration
Employee & Administrator population management
Train customer on NAVICA and understanding BinaxNOW test technical details
Primary day-to-day contact for support
Liaison between customer and ordering fulfillment (GBS)
Liaison for product complaints handling
Conduct Quarterly Business Review updates and overall account health reporting

Required Qualifications

Bachelor’s degree or equivalent combination of education and work experience required
2+ years of experience supporting key enterprise strategic accounts
Demonstrated ability to provide customer service to large Enterprise accounts.
Experience with Corporate Culture along with ability to manage customer relations via phone, email and in-person.

Preferred Experience

Must be a technology-minded person with a comfort level using internal and Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Skype); using CRMs; and other similar platforms to track projects and document details.
Knowledge of Abbott products and software applications a plus
Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution, while working on all special projects
Must have proven skills and experience in extensive interactive client relationships
Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients
Excellent verbal/written communications skills
Ability to work independently and exercise judgement
Exceptional time management skills and ability to self-motivate
Ability to interface with other departments to manage needed deliverables for clients
Ability to work in a matrix environment
Track record of goal achievement

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $50,000.00 – $100,000.00. In specific locations, the pay range may vary from the range posted.