HVAC Service Manager

HVAC Service Manager

Position Summary

The HVAC Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Essential Duties and Responsibilities

• Manages and develops all Operations Department field and office staff, including hiring, terminating, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to ensure effective production.
• Ensures that all company policies and procedures are being followed.
• Schedules, directs, and provides technical support to field technicians to meet service demands and customer expectations.
• Evaluates technician workloads and schedules service work in a way that best utilizes manpower.
• Communicates with dispatch to ensure technicians are being scheduled according to skill level, efficiency, and training requirements.
• Evaluates technician work to ensure quality meets established standards, techniques, and safety requirements; provides recommendations as required to improve quality and productivity.
• Reviews and approves weekly payroll for hourly technicians and non-exempt office staff to ensure employees are paid properly.
• Establishes and maintains a regular training program to ensure technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions.
• Ensures all jobs are performed in a safe and effective manner and delivered profitably.
• Ensures that equipment and materials are ordered and delivered timely for scheduled jobs.
• Communicates with vendors concerning product warranties and recalls, and other operational issues with products and equipment sold and serviced by the Service Department.
• Develops and monitors budgets, goals, and objectives to ensure departmental profitability and success.
• Performs daily service order audits and reviews customer billing to ensure timely cash flow.
• Meets with dispatch regularly to discuss job information, estimated time to complete jobs, labor hours and material used.
• Oversees service vehicles to ensures vehicles are being maintained and operated and used according to company policy.
• Manages larger installations, start-ups, and commissioning projects. Coordinates and directs technicians and/or subcontractors; performs prestart-up inspections and completes turnover of equipment to customer.
• Works with other department managers to meet company goals and objectives.
• Additional tasks and responsibilities as required to maintain efficient department operations.

Minimum Job Requirements

The HVAC Service Manager should possess the following skills, characteristics, and abilities:

• Excellent customer service and sales skills.
• Five years HVAC management related experience or an equivalent combination of education and experience.
• Some post-high school education from college, trade school or military.
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
• The ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
• Excellent leadership skills to enhance team productivity and standards of work produced.
• Excellent verbal and written communication skills and strong conflict management skills.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Good computer skills with proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
• Possess a strong personal desire for improvement and the desire to motivate employees to do the same.
• Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
• Valid driver's license with a clean driving record and background.
• Ability and willingness to work a non-standard schedule: nights, weekends and holidays as required.