HUMAN SERVICES PROGRAM ANALYST - 64004545 1 1

This position serves as a Human Services Program Analyst for the Clinical Health Services Division providing high-level administrative support in a confidential capacity. Acts as a liaison for the Division supporting the Medical Services, Dental Services, School-Based Health Clinics, Health Care for the Homeless, and Public Health Preparedness Programs.

Duties of the position include:

• Maintains schedules/calendars for the team.
• Arranges and schedules meetings, trainings, and interviews as needed.
• Prepares agenda items and informs attendees and guests of meeting time and location. Prepares minutes of assigned meetings in a timely and accurate manner.
• Prepares and reviews letters, memos, reports, and other correspondence.
• Maintains procedures and forms for Division.
• Receives incoming mail for Division and distributes for action and resolution.
• Receives incoming calls for division and independently responds to inquiries and issues including client complaints, and promptly refers to qualified individuals for action and resolution.
• Updates division web pages, contact information, staff emergency contact information, position descriptions, and CAPs.
• Maintains an effective, up-to-date record retention/filing system.
• Prepares and places purchase requests and P-Card orders and processes invoices for payment.
• Receives invoices from vendors including laboratories for the Division and processes for payment within required timeframes.
• Serves as liaison for vendors and the purchasing department.
• Assists in the monitoring of budgets.
• Serves as a contract manager for the Division with responsibility for preparing, negotiating, reviewing, routing, processing invoices, and monitoring assigned contracts.
• Provides backup administrative support to the Director’s Office as needed.
• Performs other related duties as assigned including emergency duty.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Ability to use independent judgment and decision-making.
• Ability to work independently and manage one’s own time and the time of others.
• Ability to use critical thinking.
• Knowledge of administration and management.
• Knowledge of customer service principles.
• Skill in the use of personal computers including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to communicate effectively with internal and external customers both verbally and in writing.
• Ability to develop and maintain effective working relationships.
• Skill in computer software programs used to facilitate job duties.
• Ability to carry out assignments for Director.
• Ability to process invoices for payment

Qualifications:

Minimum:

• High School Diploma
• Experience providing high level administrative support to a manager level position or above
• Experience with purchasing related duties, including processing invoices for payment

Preferred:

• Three or more years customer service experience
• Experience working in a medical clinic environment, including knowledge of medical terminology.
• Experience working with state systems including MFMP, WORKS, and/or STMS
• Contract management certification

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.