HR Coordinator

HR Coordinator

The HR Coordinator will provide operational and compliance support within the HRIS team, with primary responsibility for unemployment claims, employment verifications, E-Verify/I-9 compliance, Virginia new hire reporting, and onboarding administration. This role will also serve as a first point of contact for employees with UKG-related questions, escalating more complex cases to the HRIS Analysts. The ideal candidate is detail-oriented, organized, and comfortable balancing compliance tasks with employee support.

Key Responsibilities

• Compliance & Employment Administration
• Manage the unemployment claims process, including responding to requests and providing accurate documentation.
• Process employment verifications, ensuring accuracy and timely turnaround.
• Administer and monitor E-Verify and I-9 compliance, maintaining accurate records and conducting periodic audits.
• Submit and track Virginia new hire reporting and ensure compliance with state deadlines.
• Maintain accurate employee files and documentation in accordance with company policies and legal requirements.

• Onboarding Support
• Coordinate onboarding activities for corporate and sales associates, ensuring completion of required documentation and system tasks in UKG.
• Support field managers in the onboarding process by answering questions, providing guidance, and troubleshooting basic system issues.
• Ensure onboarding checklists are completed accurately and on time, escalating issues to the HRIS team as needed.
• Deliver a positive onboarding experience for new hires through clear communication and timely follow-up.

• UKG Employee Support (Level 1)
• Provide Tier 1 UKG support to employees by answering basic system questions related to login, navigation, onboarding tasks, timekeeping, and self-service functions.
• Escalate complex issues to the HRIS Analysts or HRIS Manager as appropriate.
• Track and document support cases to identify trends and potential areas for training or process improvement.

• General HR Support
• Assist with audits, reporting, and compliance checks as needed.
• Provide administrative support to the HRIS team on projects, implementations, or system updates.
• Contribute to process documentation and training materials for employee and manager self-service in UKG.

Qualifications

• Required:
• 1+ year in customer service, administrative support, and HR role
• High School Diploma

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.