Housekeeping Supervisor - DoubleTree by Hilton Hotel Seattle Airport

Housekeeping Supervisor

The DoubleTree By Hilton SEATAC Airport is looking for a Housekeeping Supervisor to join the team. The hotel is conveniently located next to Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space.

The ideal candidate for this role will possess:

• A minimum of 6 months Housekeeping Supervisory experience.
• Basic computer skills in Microsoft Word and Excel, and have the ability to navigate through the Internet.
• The ability to bend, stoop, walk and lift up to 50 lbs. and push/pull up to 100 lbs.
• Open availability to work different shifts including weekends and/or holidays and work a full shift (8 hours) walking/standing.
• The ability to operate office machines including a computer (MS Office), fax, copier, and telephone.

Shift Pattern: Full-Time subject to occupancy & seniority

Hourly Rate: $24.44 per hour

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family.
• Vision, dental, life and disability insurance.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO) you can accrue up to 18 days in your first year.
• Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate).
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year.
• Matching 401(k).
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Access to your pay when you need it through DailyPay.

Other Compensation

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Complimentary meals in the Team Member Restaurant while on shift.
• Complimentary use of on-site fitness facility outside of working time.
• Monthly reimbursement of up to $100 for public transportation for the purpose of commuting to work.

Leadership Front Office Upselling Incentive Program Commission based program paid out monthly and is based on team members' upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue currently includes: room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as a percentage of revenue generated provided team meets sales goal and leadership team fulfills objectives.

Hilton Honors Incentive program paid out monthly and is based on signing up non-members for our loyalty program, earning $5 per enrollment.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Assess inventory of, assign for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant and/or Houseperson duties, as needed.
• Assist in performance evaluations of Room Attendants and Housepersons, as needed.
• Respond to special guest requests in a timely, friendly and efficient manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

This is a nonexempt position and the hourly pay range for this role is $33 - $34 per hour and is based on applicable and specialized experience and location.