Housekeeping Manager - Private Hotel & Training Center

Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms early 2026! Three restaurants including a Starbucks. 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Benefits & Perks Awesome employee focused culture with many employee events! Eligible for holiday pay starting immediately. 10 paid holidays per year. Up to 14 vacation & sick days per year. Many opportunities to grow and transfer to new positions. Free lunch in our newly remodeled employee cafe. Eligible for medical insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition reimbursement. Free parking on-site. Free uniforms and we will clean them!

Overview

The Housekeeping Manager is responsible for assisting in overseeing the proper and smooth operation of the Housekeeping department to ensure the highest quality in cleanliness and service.

Responsibilities

• Recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
• Creating schedules and approving employees time, time off and shift changes.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
• Establish new standards to provide the guests the highest quality of service.
• Responsible for the financial success of the housekeeping operation, including cash payroll, expenses, operating equipment, and supplies.
• Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.

Qualifications

• Supervising experience required.
• Experience in the hospitality industry required, preferably in the Housekeeping department.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
• Knowledge with a Hotel Property Management System required.
• Infor experience desirable.