Housekeeping Manager

Wayfinder Newport Housekeeping Manager

Wayfinder Newport is more than just a boutique hotel its a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community.

Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space.

At Wayfinder Newport, were committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits including 401(k) with company match and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service.

Our core values center on personal growth, a strong sense of community, and supporting each others success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for.

Were building more than a hotel were building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

Overview

The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance.

Essential Duties and responsibilities of this position include the following (other duties may be assigned):

• Following the instructions of the General Manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel.
• Relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk.
• Assigns work to Housekeeping staff and trains staff in housekeeping duties.
• Addresses any guests complaints regarding housekeeping service.
• Reports need for room repairs to Engineering team.
• Examines rooms including carpets, drapes, and furniture for stains, damage or wear.
• Checks and counts linens and supplies and communicates needs to housekeeper.
• Records inspection results and informs Housekeeping staff of inadequacies.
• Verifies staffing is appropriate for business levels.
• Operates hotel property management and guest management system.
• Handles lost and found inquiries and all pertinent procedures.
• Checks all rooms including vacant, expected departure and discrepant rooms.
• Issues and inventories staff keys.
• Communicates with appropriate departments and vendors when necessary.
• Conducts pre-shift meetings.
• Cleans rooms and assists in laundry when necessary.
• Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: College Degree preferred. Must have at least three years+ experience in housekeeping leadership role, or equivalent combination of education and experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Physical Demands: Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, and standing.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

Compensation Range

The compensation for this position is $65,000.00/Yr. - $70,000.00/Yr. based on qualifications and experience.