Hotel Front Desk Supervisor, The Westin Buffalo

The opportunity

Delaware North Parks and Resorts is seeking full-time and part-time Hotel Front Desk Supervisors to join our team at The Westin Buffalo in Buffalo, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If youre looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

Information on our comprehensive benefits package can be found at

What we offer

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate with housekeeping department.
• Willing to cross train in other departments as needed.
• All otherduties as assigned.

More about you

• 1 year of guest service, front desk/ hospitality experience required with supervisory experience preferred.
• Demonstrated ability to resolve guest experience problems.
• Degree or studies in Hospitality Management preferred.
• Experience with hospitality computer programs such as HotSOS and property management systems.
• Ability to follow procedures and work well under pressure with attention to detail.

Physical requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Shift details

Days
Evenings
Holidays
Weekends

Who we are

Delaware North operates the Westin Buffalo, situated within the companys global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jakes Caf. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, youre not just part of a team youre part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.

Together, were shaping the future of hospitality come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.