Hospital Manager of Operations, Veterinary Medicine

Hospital Manager Of Operations

Uintah Pet Emergency is seeking a highly motivated and capable Hospital Manager of Operations (HM) for our small emergency veterinary hospital located in Colorado Springs, CO. This individual will take ownership of day-to-day hospital operations, acting with autonomy to ensure smooth, efficient workflows and delivery of high-quality patient care. This is an ideal opportunity for someone ready to grow into an empowered leadership role backed by the support of divisional leadership and cross-functional colleagues in the support center.

The ideal candidate will bring a clinical background in veterinary or human healthcare, strong operations experience, and a passion for people leadership. This role is suited for an individual ready to take initiative, make informed decisions, and foster a high-performing, collaborative hospital culture.

Uintah Pet Emergency is part of the Ethos Veterinary Health (Ethos) network of hospitals, and the HM will report into Ethos Field Leadership/Hospital Director of Operations. To be successful they will need to build strong partnerships with the local team, including the Medical Director (and Hospital Management team, JV Partners) to support clinical excellence and high-quality patient care.

What's in it for you?

• A competitive salary range of $70,000 - $80,000 depending on experience and skill level
• Annual profit-sharing bonus plan
• Comprehensive benefits package that offers paid time off and a 401k match
• The company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Why Uintah Pet Emergency? Conveniently located in the heart of Colorado Springs, Uintah Pet Emergency is your trusted resource for expert care when your pet needs medical attention outside your primary veterinarian's regular hours. Emergency medicine is our passion, and our team of highly skilled veterinarians and technicians ranks among the most experienced in the area. With dedication, compassion, and genuine empathy, we're here to provide exceptional care for your beloved pet when they need it most. What Sets Us Apart:

• A culture that prioritizes teamwork and mutual respect.
• A leadership team that values your voice and encourages growth.
• A fun, collaborative environment where everyone is driven to make a positive difference.

Key Responsibilities

Envision - Financial Acumen & Creative Vision

• Oversee hospital financial performance with strong assistance from the Division Leader and Medical Director, tracking KPIs such as revenue, cost control, and profitability.
• Analyze financial reports and implement improvements to align with budget goals and long-term sustainability.
• Manage billing, accounts receivable, payroll, and purchasing with a focus on accuracy, timeliness, and cost-effectiveness.
• Create and communicate a clear vision for the future, supporting innovation and adopting best-in-class service practices to improve team performance and patient care.

Transform - Operational Effectiveness & Alignment

• Lead all aspects of hospital operations, proactively identifying and implementing workflow improvements that drive efficiency and enhance patient care.
• Collaborate with medical leadership to align clinical and operational processes, improving coordination across departments.
• Maintain oversight of inventory, scheduling, and systems to ensure optimal resource utilization and cost control.

Engage - Team Collaboration & Communication

• Set clear expectations, provide consistent guidance, and ensure alignment between team performance and hospital goals.
• Build a high-functioning, collaborative team by fostering open communication and modeling service excellence.
• Ensure hospital protocols, safety standards, and compliance requirements are consistently upheld.

Develop - Team Culture & Growth

• Cultivate a culture of growth, accountability, and recognition by investing in coaching, performance development, and consistent feedback.
• Identify training needs and lead initiatives to improve team performance, morale, and retention.
• Champion diversity, inclusion, and respect across all roles and departments.

Drive - Problem-Solving & Decision-Making

• Independently address operational and personnel challenges using data and sound judgment to drive timely, effective solutions.
• Navigate complex or ambiguous situations with confidence, developing and implementing contingency plans as needed.
• Serve as the point person for escalations and cross-functional coordination, balancing autonomy with strategic input from divisional leadership when appropriate.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes to drive the execution of hospital priorities.

Inspire Culture, Patient Centered Care & Leadership Presence

• Own the client experience by proactively managing concerns and ensuring exceptional service is delivered across all touchpoints.
• Promote a compassionate, client-centered hospital culture where transparency and trust are prioritized.
• Work closely with the client care and clinical teams to uphold high standards of care and communication.

Qualifications

• Education: Degree or equivalent working experience in veterinary medicine, healthcare administration, business, or related field preferred.
• Experience: 35 years in a leadership or management role with autonomy over operations, formal responsibility for people management; ideally in a veterinary or healthcare environment.
• Skills: Strong financial and operational acumen with proven success in managing KPIs and driving performance. Ability to prioritize, manage teams, and make decisions in dynamic hospital settings. Exceptional communicator, leading with transparency, integrity, and empathy. Proactive mindset focused on continuous improvement and results. Proficient in practice management systems and operational tools, ideally for veterinary care.
• Ideal Background: Clinical experience preferred in veterinary medicine or human healthcare with a working understanding of clinical operations.

This Role Offers:

• An opportunity to lead autonomously within a hospital, while benefiting from the strategic guidance and resources of Ethos Veterinary Health's divisional and support center teams.
• A chance to make a meaningful impact on patient care, team engagement, and operational outcomes.
• A leadership path with continued opportunities for development, innovation, and growth.

If you're a growth-oriented leader eager to expand your scope by taking ownership of hospital operations and leading a team committed to excellence in veterinary care, we invite you to apply!

About the area: The Colorado Springs area is home to Pikes Peak, the inspiration for America the Beautiful, and the most spectacular mountain in the country. Garden of the Gods is a MUST visit when in the area! We are home to the US Olympic Training Center, Space Foundation Headquarters and Discovery Center, US Air Force Academy, and so many more special places making it a spectacular place to call home. For outdoor enthusiasts, we are only a quick two-hour drive away from world-class skiing, hiking, running, and biking trails right in our backyard. US News has recently ranked Colorado Springs as the #1 "Most Desired Places To Live." A short hour drive to Denver allows easy access to "big city life".