Hospital Manager

Hospital Manager VCA Cat Hospital of Chicago

VCA Cat Hospital of Chicago, a feline-exclusive practice located in the heart of the Irving Park neighborhood, is seeking a dedicated and experienced Hospital Manager. This is a unique opportunity to lead a well-established, tenured team that prides itself on advanced feline medicine, compassionate care, and a strong sense of collaboration. As Hospital Manager, you will play a key role in fostering a supportive and inclusive culture for both employees and clients. Working closely with our Medical Director and Regional Operations team, you will oversee hospital operations, guide and mentor staff, and ensure both the financial health of the practice and the continued delivery of exceptional patient care. We're looking for a hands-on leader with strong business and HR acumen, excellent communication skills, and a passion for driving both team success and client satisfaction. If you're motivated by the opportunity to make a meaningful impact in a feline-only setting, we'd love to meet you.

Skills and Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Annual salary ranges from $65,000-$70,000 based on previous client service and financial budget management experience.