Hospital Manager

VCA Windham Animal Hospital

VCA Windham Animal Hospital is seeking a highly experienced veterinary professional to join our leadership team. We are a dedicated two-doctor general practice animal hospital located in the heart of Brattleboro, Vermont. Our team is committed to providing high-quality veterinary care in a compassionate and friendly environment. We pride ourselves on our close relationships with clients and their pets, ensuring that every animal receives personalized attention and care.

The Hospital Manager role demands a leader with interpersonal and organizational skills to achieve the hospital's goals of delivering excellent patient care and customer service to clients as well as strong leadership to our staff. The successful candidate will have experience in human resources, personnel management, marketing, and business development. Your strong financial and operational acumen will be put to good use. This is an exciting, challenging, and fun opportunity to work with a great team. This position works with regional management in partnership with a medical director to perform a wide range of administrative activities related to a single practice, including mentoring the staff, overseeing the business operations and maintenance of the facility, ensuring business growth and profitability, and supporting the hospital's mission of delivering high quality patient care and exceptional client service.

Our Community

Brattleboro is a vibrant community nestled in the scenic Connecticut River Valley. Known for its rich cultural scene, historic architecture, and beautiful outdoor spaces, Brattleboro offers a unique blend of urban and rural living. The town is home to a diverse population, with a strong emphasis on sustainability and community engagement. Residents enjoy easy access to hiking trails, local markets, and a variety of dining options, making it an ideal place for families and outdoor enthusiasts alike.

Skills and Qualifications

Two to three years of customer service and financial budget management experience.

Knowledge of sales and marketing techniques.

Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.

The ability to make decisions, delegate responsibility, and achieve results with hospital team members.

Professional bearing and appearance, with excellent interpersonal skills and a friendly, positive attitude.

Respect for and willingness to work with clients and their pets.

An ability to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

Direct and develop the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service.

Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.

Oversee all aspects of hiring, evaluating, and coaching professional staff with support from regional management.

Review the P&L Report monthly and partner with the medical director to increase revenue and limit expenses.

Work with regional management to prepare and submit the yearly budget.

Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success.

Invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.

Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols.

Supervise the administration and case review of client medical complaints.

Positively represent the hospital and VCA in the professional community and to the general public.

Why Choose Us?

We offer a supportive and collaborative work environment, competitive salary, and benefits package, including health insurance, retirement plans, and continuing education opportunities. Join our dedicated team and make a meaningful impact on the lives of animals and their owners in the greater Brattleboro community.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for veterinary care. We look forward to finding a motivated individual to join our team and help us continue to provide excellent service to our clients and their pets.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.