Hospital Manager II

Hospital Manager Opportunity

Are you a skilled, adaptable leader ready to guide a passionate and growing veterinary team? VCA Butte Oroville Animal Hospital is a thriving, single-doctor practice supported by a dedicated staff of nine professionalseach bringing their own unique strengths, personalities, and perspectives to the table. We pride ourselves on delivering high-quality, state-of-the-art veterinary care, with patient well-being and client satisfaction at the heart of everything we do. As our next Hospital Manager, you'll play a key role in nurturing our collaborative culture, managing day-to-day operations, and driving continued success in a dynamic, fast-paced environment.

Wage Range: $68,640 to $80,000 depending on experience and skills

What does it take to keep a veterinary hospital running smoothly and thriving? As Hospital Manager, you'll serve as a key leader, playing a central role in the hospital's daily operations, championing your team to provide world-class medicine with hometown care. Much of the success to this position is collaborating with the Medical Director to ensure every aspect of the hospital operates at its best. From guiding a talented team and shaping client experiences, to overseeing financial performance and finding new ways to grow, this role offers a unique blend of leadership, strategy, and hands-on management. No two days are the same, and your ability to juggle challenges, make confident decisions, and lead with empathy will make all the difference.

What we are looking for in a leader:

• A passion for people-first service (and pets too!) you know how to create positive, lasting experiences for clients, patients, and team members alike.
• Proven experience in leading and managing teams you're comfortable guiding others, handling performance feedback, and building a strong, collaborative culture.
• Solid financial and budget management skillsall while keeping the big picture in focus.
• A working knowledge of marketing strategies from social media ideas to community outreach, you understand how to help a business grow.
• Strong written and verbal communication you know how to speak with confidence, write clearly, and get your point across.
• Experience in fast-paced, service-oriented environments whether it's helping the veterinary technician team or our customer service representatives, you know how to keep things running smoothly.
• Excellent organizational and planning abilities you think ahead, stay on top of the details, and keep projects moving forward.
• A solutions-focused mindset confidently work alongside the Medical Director to collaboratively identify challenges and develop practical, effective solutions.
• The ability to juggle competing priorities without losing your coolyou thrive in environments where every day brings new challenges and change.

Ready to Lead with Purpose? If you're someone who thrives in a role where your leadership directly impacts the lives of people and pets, and you're ready to grow with a hospital that values your voice, we want to meet you.

What we're looking for in experience:

• A high school diploma is required, and if you've completed some college coursework, even better.
• You've spent at least 3 years managing operations in a medical or veterinary setting.
• You have experience in financial analysis, budget management, and profit and loss oversight, with a track record of making strategic decisions that drive measurable business results.
• Prior experience in the veterinary industry is a strong advantage and will help you hit the ground running in a fast-paced, animal-focused environment.

What will your work look like in action?

Duties: The following is a list of essential job requirements. This list may be revised at any time, and additional duties not listed here may be assigned as needed. Job functions and job responsibilities include overseeing that the following occur within the hospitals.

• Staff Management
• Client Management
• Office Management
• Production Management
• Financial Management
• Marketing Management
• Facility Maintenance
• Communication
• Meetings

Authority: Interview prospective employees. Hire, train, review, schedule discipline, and discharge employees. Can transfer employees to work another position within the hospital. Can transfer employees from part-time to full-time staying with controlled payroll budget.

Physical Requirements: Dependable attendance is required and the position will require open availability. Must be willing to work long or irregular hours under pressure conditions. This position requires the ability to walk, bend, stand, and constantly reach during a minimum 8-hour day. Visual acuity sufficient to maintain accurate records recognizes people and understands written directions. Ability to speak and hear sufficiently to understand, give information in person and over the telephone. Fine motor skills adequate for utilizing office equipment such as facsimile machines, computers, copiers and hospital equipment such as laboratory equipment, radiology equipment, etc. Any allergies to animals must be controllable through medication. Must be able to lift 40 pounds.

Staff Management: Hiring with appropriate references. Staff performance and salary reviews. Disciplinary Action. Terminations. Training, education, developing of staff. Scheduling. Assign job responsibility to each staff member. Supervise staff to ensure that each job is being effectively handled. Employee policy enforcement. Employee relations and communications. Payroll calculations, goal calculations, time clock maintenance. Organize and conduct staff meetings. Delegate tasks as needed to staff members. Monitor employee competence and effectiveness.

Client Management: Oversees the training of all staff in accordance with the principals of the VCA Mission Statement, Three Steps Of Service and VCA Standards of Client Service and that the above is known and practiced by all. Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner. Responsible for administration and review of non-medical client complaints. Oversee call back system including overdue reminder calls. Oversee collections and returned checks. Oversee billing, calculation of any discounts and other special accounts.

Office Management: Modify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employees (i.e., modify schedules for the most productive use of time). Verify receipt of all supplies, mark invoices, and packing slips received and sends them in for payment to corporate. Monitor purchasing. Prepare packets of information to be sent to the corporate office. Sort and process the daily mail. Management feedback reports - bi-weekly. Perform transaction corrections. Make certain bank deposits are made daily. Ensure that all hospital logs are being kept up to date and accurate including anesthesia/surgery, radiology, and controlled substance logs. Ensure that the OSHA and Safety program, procedures and reporting are being continuously monitored and updated, so the hospital is in safety compliance.

Production Management: Meet with the Medical Director and Regional Medical Director and/or Regional Operations Director (District Manager or Area Supervisor) regularly to discuss, evaluate and plan for the welfare of the practice. Ensure that marketing events are effective - internal and external. Motivate staff. Check all transactions for accuracy and missed services through regular daily audits.

Financial Management: Monitor the cost of purchasing so the practice operates within budget. Monitor staff scheduling, so the practice operates within budget. Monitor and approve all expenditures within guidelines. Review the income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with the veterinary staff to review financial performance. Oversee petty cash control. Review charges daily to ensure that all charges have been captured. Responsible for cash control in the hospital, ensuring VCA standards are followed. Review accounts receivable to confirm the proper and timely process.

Marketing Management: Understand, participate, and support planned marketing events and programs. Ensure that the hospital staff utilizes the marketing tools and materials to be used in marketing events and programs. Ensure that the hospital staff follows instructions for implementing authorized marketing discounts in the computer system.

Facility Maintenance: Oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building. Monitor janitorial responsibilities. Oversee that the VCA safety procedures are implemented and followed. Oversee facility and equipment maintenance and repairs, keeping a repair log. Authorized to make repair decisions less than $200 without checking with the Regional Manager or ROD.

Meetings: Attends regional meetings, which may require some travel Schedule regular doctor meetings. Plan hospital management meetings. Organize monthly staff meeting agenda in conjunction with the hospital management team and VCA guidelines.

Communication: Read and respond to all communication promptly. Ensure that VCA policies, guidelines, and recommendations