Hospital Manager II

VCA City Cats Leadership Opportunity

Located just outside Boston, Arlington is a vibrant, pet-friendly community with a strong appreciation for quality veterinary care. At VCA City Cats, we focus exclusively on feline patients, creating a calm, cat-friendly environment where both cats and their people feel supported. If you have a true passion for felines, this is a unique opportunity to lead a hospital devoted entirely to their care.

The role demands a leader with the interpersonal and organizational skills to achieve our goals of delivering excellent patient care and customer service to clients, and strong leadership to staff.

The successful candidate will have experience in human resources and personnel management, marketing, and business development. Your strong financial and operational acumen will be put to good use. This is an exciting, challenging, and fun opportunity to work with a great teamand to make a difference in the lives of cats and the people who love them.

This position works with regional management in partnership with a medical director to perform a wide range of administrative activities related to a single practice, including mentoring the staff, overseeing the business operations and maintenance of the facility, ensuring business growth and profitability, and supporting the hospital's mission of delivering high quality patient care and exceptional client service.

Skills and Qualifications

• Two to three years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• An ability to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

• Direct and develop the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service.
• Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee all aspects of hiring, evaluating, and coaching professional staff with support from regional management.
• Review the P&L Report monthly and partner with the medical director to increase revenue and limit expenses.
• Work with regional management to prepare and submit the yearly budget.
• Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success.
• Invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Benefits

VCA Animal Hospitals offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!