Help Desk Analyst

Insight Global is seeking a Help Desk Analyst for it's technology consulting client in Houston that will be responsible for providing tier 1 customer support for a range of IT-related issues. This will be a hybrid opportunity requiring 3 days/week onsite in West Houston near Katy/Cinco Ranch. There's a tremendous amount of growth opportunity with this client as the reason this role is open was an internal promotion.
Key duties include troubleshooting Computer hardware/Software issues, iPhones/iPads and Mifi devices, Mac OS, applications, networks, and operating systems. This role involves delivering IT training to new hires, maintaining IT documentation, managing onsite hardware inventory, and ensuring computers are updated with current Microsoft updates and security software. The analyst will also create new hire accounts in AD Manager and handle account and equipment termination procedures when employees leave. Issues that require advanced expertise are escalated to appropriate personnel.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• College Degree a Plus but High School Diploma or GED acceptable with IT Experience
• Minimum 2-years IT Support experience
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.