Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote

Kelsey-Seybold Clinic Opportunity

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nations leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

If you are located in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

1. Scheduling appointments in a prompt and courteous manner utilizing a PC
2. Confirming appointments and handling cancellations in a timely, efficient and courteous manner
3. Problem solving for patients utilizing identified resources
4. Providing comprehensive service to facilitate a resolution for any caller request
5. Acquiring and maintaining computer skills to effectively utilize applicable software

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Proven ability to fluently speak, write and understand the English and language

Preferred Qualifications:

• 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.