Healthcare Office Professional

Join The Corvallis Clinic, a proud member of the Optum family, and be part of a committed team that has been providing exceptional care for over 75 years. As a leader in Oregon's mid-Willamette Valley, we serve over a quarter-million patients across our Corvallis, Albany, and Philomath locations. If you are eager to elevate your career while enjoying a supportive work environment that prioritizes work-life balance, teamwork, and trust, this opportunity is for you.

The Healthcare Office Professional is vital in delivering patient care in alignment with established protocols and recognized standards, ensuring a seamless experience for our patients.

Location (Full-Time Onsite): 3680 NW Samaritan Drive, Third Floor, Corvallis, OR 97330. Travel between multiple locations may be required for coverage.

Schedule: This role requires a commitment to a 40-hour work week, Monday through Friday, with shifts scheduled between 8:00 am and 5:00 pm PST as determined by the supervisor upon hire.

Key Responsibilities:

• Foster a positive culture by following the Service and Behavioral Standards Handbook, ensuring all interactions reflect our core values.
• Greet patients and assist with phone inquiries, appointment scheduling, insurance verification, and payment processing.
• Check in patients, verify demographics and insurance information, and notify clinical staff of arrivals promptly.
• Understand the referral process to support patient navigation.
• Utilize accurate search criteria to maintain quality EHR documentation and avoid duplicates.
• Respond effectively to patients showing signs of acute illness and direct them accordingly.
• Manage provider schedules to ensure accuracy and efficiency.
• Participate actively in keeping shared workspaces clean and organized.
• Assist with training and orienting new team members as needed.
• Willingness to work at various locations based on departmental needs.
• Carry out other duties as assigned to support team operations.

Why Choose UnitedHealth Group? Embrace an opportunity that combines competitive pay, a comprehensive benefits program, performance rewards, and a supportive management team dedicated to your success. Benefits include:

• Accrued Paid Time Off from your first pay period, plus 8 Paid Holidays.
• Comprehensive Medical Plan options, including Health Spending and Health Savings Accounts.
• Dental, Vision, Life & AD&D Insurance, and both Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Program.
• Education Reimbursement to support your professional development.
• Employee Discounts and Assistance Programs.
• Referral Bonus Program for bringing new talent to our team.
• Additional Voluntary Benefits such as pet insurance and legal insurance.

Your efforts will be recognized in a culture that values performance, providing clear direction for success and pathways for development in your career.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of experience in a service-oriented industry.
• At least 6 months of customer service experience in a professional office environment.
• Intermediate proficiency in computers, including Microsoft Outlook, Excel, and Word.

Preferred Qualifications:

• 1+ years of experience in a call center environment.
• 1+ years of experience in a medical office setting with responsibilities such as appointment scheduling, patient check-in/out, insurance verification, and record management.
• Experience with electronic health records, particularly EPIC.
• Familiarity with medical terminology.
• Ability to work collaboratively with healthcare providers, clinical staff, and patients.

Soft Skills:

• Strong independent work ethic with sound judgment and accountability.
• Able to multi-task and prioritize effectively in a dynamic environment.
• Capability to thrive under pressure in a fast-paced setting.
• Excellent organizational and time management skills.
• Outstanding verbal and written communication abilities, fostering clear understanding among team members and patients.

The hourly pay for this position ranges from $16.00 to $27.69 based on full-time employment considerations. Our commitment to equitable pay is unwavering, and we ensure compliance with all applicable wage laws.

At UnitedHealth Group, we aim to enhance health and eliminate barriers to wellness for everyone, recognizing the diversity and individuality of all of our team members. We are an Equal Employment Opportunity employer and will provide fair consideration to all applicants, regardless of their background or identity.

Join us in creating a healthier future for everyone!

**UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before employment.**