Head of Operations Community Bank

Vice President Of Bank Operations

A growing community-focused financial institution is seeking a Vice President of Bank Operations to provide strategic leadership across Operations and Retail Banking. This executive will drive operational excellence, support scalable growth initiatives, and ensure an exceptional customer experience. The role is ideal for a results-oriented leader with proven success in banking operations, compliance, and process improvementwho can think strategically while staying hands-on with execution.

Key Responsibilities

• Lead and manage core processing platforms, operational systems, and retail banking functions.
• Develop and execute operational strategies to support national growth and long-term scalability.
• Drive process improvements, risk management, and regulatory compliance across all operational areas.
• Oversee strategic projects, technology integrations, and vendor/partner relationships.
• Collaborate with senior leadership in finance, compliance, marketing, and business development.
• Create and manage KPI frameworks, dashboards, and performance reporting for leadership.
• Provide direct leadership and mentorship to branch managers and operations staff, fostering a high-performance culture.
• Partner in annual budgeting, resource planning, and strategic organizational development.

Qualifications

• Bachelor's degree in Business, Finance, or related field; or equivalent work experience.
• 7+ years of progressively responsible experience in banking or financial operations.
• Expertise in regulatory compliance (OCC standards preferred).
• Strong knowledge of commercial loan operations, loan servicing, and processing.
• Demonstrated ability to lead complex operational projects with efficiency and fiscal control.
• Excellent communication and interpersonal skills for engaging staff, executives, and regulators.
• Commitment to community development and financial inclusion.

Compensation & Culture

This institution offers a competitive executive compensation package including salary, performance bonus potential, and comprehensive benefits. The culture emphasizes collaboration, community impact, and continuous improvement, while offering the opportunity to make a lasting mark on the organization's national expansion strategy.