Guest Service Coordinator

Guest Service Coordinator

The role of the Guest Service Coordinator is to provide the utmost in guest service while ensuring that the check in and check out process for guests is handled efficiently and professionally. The Guest Service Coordinator is responsible for managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Standards. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping. Verify that the correct charges are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Respond to and manage phone activity including providing general knowledge to callers. Provide administrative, reception and program support to management and staff. Smile and greet guests in a welcoming manner and use the guest's name. Resolve guest complaints within scope of authority; otherwise refer the matter to the management. Register and assign rooms to guests. Always maintain a professional appearance.

Qualifications:

• Superior customer service skills
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary