Guest Service Ambassador, Highmark Stadium

The opportunity

Delaware North Sportservice is hiring a seasonal Guest Service Ambassador to join the team at Highmark Stadium in Orchard Park, New York. As a Guest Service Ambassador, you will be responsible for assisting guests who are using our new self-service kiosks on event days.

If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Meet and greet guests upon their arrival at the venue
• Assist and inform guests on how to properly utilize the self-service kiosks
• Support other concessions and retail team members in need of guidance on the point-of-sale system
• Partner with the human resources department for team member check-ins across departments at the venue
• Ensure team members arriving at check-in have signed in and are aware of their assigned location and responsibilities
• Administer new hire onboarding, alcohol training, job fairs, new hire processing, work events and general office work

More about you

• Ability to work accurately, efficiently, and courteously in a high-pressure environment
• High level of interpersonal and organizational skills required
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to work all home games throughout the season, including evenings and weekends
• No experience or diploma required

Shift details

Events
8hr shift
10hr shift
Weekends
M-F
Holidays
Evenings
Days
On call
Evenings as needed
12hr shift

Who we are

Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.