Guest Engagement Specialist

Company : RaceTrac

Location : Atlanta, GA, 30301

Posted Date : 15 September 2025

Job Details

Guest Engagement Specialist

The Guest Engagement Specialist receives and resolves guest service issues in prompt, efficient, and courteous manner. This individual provides exceptional guest service and works with other departments to provide resolutions. The Guest Engagement Specialist provides the 'WOW' guest experience, striving to turn all guests into TracFanatics.

Provides the 'WOW' guest experience to all guests by ensuring guest service issues are resolved in a prompt, efficient and courteous manner. Receives incoming calls from guests and internal employees via guest service hotlines, emails, and U.S. mail. Answers calls and retrieves messages daily; records each into the appropriate database. Forwards all messages to the appropriate party for review and resolution, and ensures complaints are handled within a 24-hour time frame. Notifies designated individuals of any unresolved issues. Monitors open issues in the Guest Service database to ensure there has been follow up and/or a resolution. Researches database for archived or current complaints for the Legal Department as needed. Provides information to external companies inquiring about RaceTrac's Fleet program. Handles credit disputes and gasoline calls and obtains the guests' information regarding transactions; works with Payment Systems to ensure they have the necessary information for processing. Assists guests with gift card balances/inquiries and collaborates with Payment Systems to find a resolution.

Pay up to $15/hour

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Recently Posted Jobs

Travel Physical Therapy Assistant - $1,500-1,650 per week

Critical Connection, inc

Washington, DC

Travel Nurse RN - House Supervisor - $2,555 per week

Anders Group, LLC

King City, CA

Travel Ultrasound Technologist - $3,208 per week

Stability Healthcare

Lebanon, NH

Floating Manager

Global Partners LP

Newtown, CT

OTR CDL-A Truck Driver - Earn $0.45-$0.65 CPM + Great Benefits

Western Flyer Xpress

North Las Vegas, NV

Client Service Coordinator - 005081

Banfield Pet Hospital

Seattle, WA

Sports Site Manager

i9 Sports

Littleton, CO

Senior Cosmetologist / Master Stylist - New Location Now Open

Hair Cuttery

Stuart, FL

Travel Nurse RN - Med Surg - $1,930 per week

GIFTED Healthcare

Jackson, MS

Data Architect Principal

FedEx

Memphis, TN

LPN Assisted Living - PRN

American Senior Communities

Indianapolis, IN

Slalom Flex (Project Based) - Martech Support

Slalom

Los Angeles, CA

Manager in Training

Subway

Bryan, TX

Patient Care Tech - Med Surg - St. Francis Medical Center

Bon Secours

Richmond, VA

Electronic Technician (Sound Mechanic) - Full Time

The Walt Disney Company

Anaheim, CA

Other Jobs You May Like

Retail Sales Associate

Company : Ollie's Bargain Outlet, Inc.

Location : Toccoa, GA

Retail Sales Associate- Spanish

Company : Verizon

Location : Gainesville, GA

Registered Nurse Telephonic Case Manager

Company : UnitedHealth Group

Location : Atlanta, GA

Loft 0892 Sales Associate

Company : KnitWell Group

Location : Tyrone, GA

RN Case Manager, Urgent Care, Weekends

Company : Kaiser Permanente

Location : Duluth, GA

Staff - Registered Nurse (RN) - Case Manager, Hospice - $75K+ per year

Company : LHC Group, Inc.

Location : Villa Rica, GA

Retail Cosmetics Sales Associate - Prestige Beauty, Southlake Mall - Part Time

Company : Macy's

Location : Morrow, GA

Sales Associate / Jewelry Consultant - Kay Jewelers Outlet - The Outlet Shoppes at Atlanta - Woodstock, GA

Company : Kay Jewelers

Location : Woodstock, GA

Sales Associate-6188 Calhoun, GA 30701

Company : Five Below

Location : Calhoun, GA

Seasonal Sales Associate (Store 0169)

Company : GameStop

Location : Augusta, GA

Seasonal Sales Associate (Store 2852)

Company : GameStop

Location : Moultrie, GA

staff - Registered Nurse (RN) - Case Manager, Home Health - $85K-95K per year

Company : AccentCare, Inc.

Location : Buford, GA