Group Fitness Team Lead

POSITION DESCRIPTION

POSITION TITLE : Group Fitness Team Lead (GFTL)

REPORTS TO : General Manager

DIRECT REPORTS : Group Fitness Instructors

FLSA : Full-time 40 Nonexempt (Hourly), 35 hours Club Operations + 5 hours class instruction

COMPENSATION : Pay Range is $21.00 per hour + Bonus and Commission Opportunities!

Class Rates paid at $35.00 per hour.

PURPOSE

The Group Fitness Team Lead is responsible for creating an UPLIFTing VASA experience by offering an inclusive, accessible, and on-trend fitness experience maximizing Group Fitness usage.

You will be responsible for ensuring Group Fitness KPI's are achieved from growing class counts as well as growing active Fitness membership count. The GFTL will build and maintain class schedules that are competitive, on-trend, and convenient for members while adhering to the VASA scheduling standards.

The GFTL will ensure members and guests receive an exceptional experience through high-energy classes that motivate, UPLIFT, and create community.

DELIVERABLES

The deliverables for this position include, but are not limited to, the following:

• Achieving Results, Maximizing Group Fitness Usage:
  • Works with the GM to analyze the business and performance of the Group Fitness spaces.
  • Drives performance that results in all financial targets and KPI's being achieved, or ideally, exceeded.
  • Increases Group Fitness attendance through the management of class counts, class entry ticketing system, coaching instructors on how to drive attendance, working with the other team leads to provide product education to ensure that members are being directed to the appropriate classes, and attending classes for evaluation and guidance.
  • Evaluates club schedules, local/national trends, and club traffic to ensure class schedules are competitive, on-trend, and convenient for members. Schedules are reviewed and adjusted quarterly to accommodate seasonality and attendance fluctuation and works well with the STUDIO Team Lead to collaborate across their spaces on overall schedule impact for the club.
  • Proactively identifies instructor/scheduling problems and provides ideas and solutions to help move the business forward. They also manage operating costs by controlling labor and equipment expense without compromising the member experience.
• Deliver A World-Class Member Experience:
  • Ensures all equipment and technology is reported for repair as quickly as possible; the Group Fitness rooms are clean and safe; and all playbooks, VASA initiatives, marketing events, and programming are executed flawlessly.
  • Through continuous training, mentoring, cross-departmental communication, and follow-up with instructors and other team leads, the GFTL ensures that programming is being delivered that matches the standards of all playbooks and SOPs.
  • They are aware of challenges and work quickly to resolve them.
• Trains, Coaches and Supports Ongoing Instructor Development:
  • Leads by example and demonstrates enthusiasm for VASA's core values.
  • Builds trust and strong relationships with all Team Members.
  • Conducts instructor evaluations by physically attending and participating in classes.
  • Delivers feedback and coaching that inspires commitment and continued development.
  • Regularly teaches on the schedule to lead by example and highlight the important aspects of teaching a safe and effective class.
  • Strives to keep and develop a bench of talented Group Fitness Instructors.
  • Facilitates practice sessions that allow instructors to continue to refine and expand their skill sets and receive in-the-moment feedback.
• Delivers Care and Creates Connection:
  • Ensures members and guests receive an exceptional experience through high-energy classes that motivate, UPLIFT, and create community.
  • Works with GM to address member and guest concerns regarding these programs.
  • Approachable, professional, engaging, and provides excellent customer service by promptly responding to member needs and concerns.
  • Champions of enthusiasm and have passion for the STUDIO/TEAM and Group Fitness products.
  • Establishes a culture within the team that adheres to our core values and drives accountability.
• Recruiting and Staffing:
  • Recruits talent to ensure schedules are staffed with the right instructors and coaches at the right times to drive club traffic and member engagement.
  • Actively recruits and acquires talent via VASA employees, VASA members, and local community members.
  • Responsible for recruiting top talent for all Group Fitness product training and new program offerings.

• Salon/Spa/Fitness