Global Security Operations Center (GSOC) Operator

Global Security Operations Center (GSOC) Operator

The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.

Shift requirements:

• Third shift, Tuesday - Saturday from 12:00am-8:00am. Onsite position with flexibility to work remote one day a week.
• Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the company's sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.

Your responsibilities include:

• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
• Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
• Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders.
• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately.
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
• Monitor access control and CCTV systems for alarms and coordinate appropriate response.
• Draft and send emergency mass notifications and other crisis communications.

What we're looking for:

Required Qualifications:

• Bachelors degree preferred and/or equivalent related work experience.
• 3+ years experience in security, law enforcement, military, or related field, with customer service experience.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to stay calm during stressful situations.
• Knowledge of Microsoft Office suite software programs.

Preferred Qualifications:

• Previous experience working in a GSOC or control room environment.
• Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
• Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software.