General Merchandise Clerk

Additional Considerations (if any):
Night & Weekend Shifts Required
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At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: General Merchandise Clerk
Department: General Merchandise
FLSA : Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Rotates, faces, and replenishes merchandise. Reviews department status and store displays for cleanliness, product quality and quantity.
Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Health Wellness Home, Store Operations, and Perishables; GM Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible
• Assists customers by: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met
• Anticipates product needs for the department on a daily basis
• Reviews department status for cleanliness, product quality and quantity
• Checks in product, puts product away, and may review invoices
• Runs the department registers and receives