General Manager, Key Bank Center

The opportunity

Delaware North Sportservice is seeking a dynamic and experienced General Manager to lead operations at KeyBank Center in Buffalo, New York—home to the NHL’s Buffalo Sabres, the NLL's Buffalo Bandits, and host to a wide array of year-round events.

We’re looking for a passionate leader who takes pride in delivering exceptional guest experiences and inspires their team to uphold the highest standards of service. If you thrive in a fast-paced, high-profile venue and are committed to creating memorable moments for every guest, we’d love to hear from you. Works collaboratively with the client and executive leadership teams to maintain positive relations through effective communication and prudent financial practices.

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 - $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Directly supervise unit management and oversee supervision of team members including, recruitment, hiring, training, development, and promotion
• Determine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levels
• Prepare and present operational recommendations that drive exceptional services and quality products for guests including innovative service styles and emerging technology enhancements through understanding relevant market conditions and shared best practices
• Leverage data and analytics to determine operational and pricing strategies that drive shared profit growth
• Work collaboratively with all parties on technology, design, and layout of food, beverage locations
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for ordering, inventory, and payroll procedures are in place
• Maintain knowledge of labor/union issues and best practices to promote positive labor relations.
• Initiate capital budget to replace, repair or remodel equipment and facilities
• Project Management duties as assigned
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipment
• Ensure operation follows company policies and procedures
• Develop and manage all vendor relationships
• Ability to communicate with various levels within the organization
• Ensure unit compliance with federal, state, local, and company regulations regarding the sale of alcohol, PCI, OSHA, payroll, and employment and EEO guidelines

More about you

• Minimum of 7-10 years of management experience in the contract food service industry, encompassing concessions, premium services, and catering in a sports and entertainment venue
• Experience working in a union environment, understanding, and managing through a CBA is highly preferred
• Operational financial management accountability and budgeting experience
• Bachelor’s degree in Business Management or similar
• Prior project management experience is preferred
• Strong commitment to customer and client relationships, integrity, leadership, and team-building skills with an authentic approach

Shift details

Days
Evenings
Holidays
M-F
Weekends
Every weekend
8hr shift
10hr shift
12hr shift
Events
On call
Evenings as needed

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.