General Manager I - Store 5609

Overview

A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. The role is a professional level sales and management position capable of supporting functions on both sides of the business. It requires understanding of store systems, automotive systems, parts knowledge and the ability to identify, troubleshoot and assist with DIY projects. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth, achieving financial metrics, and maintaining service and appearance standards. This is an exempt position and generally requires a minimum of 50-55 hours per week (excluding meal breaks). The average schedule is 5-6 days a week, with 11 hour shifts, rotating nights and weekends, and a 1 hour lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are expected to work a schedule based on the needs of the business.

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper installation, etc.
• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE-ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statements
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statements (P&L)
• Hold others accountable, inspect work quality and give feedback in an inspiring way
• Ability to work a variety of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success

• 2-3 years of experience managing a team of 10-20 Team Members in a fast-paced and dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED); Bachelor’s degree in business or a related area preferred. Must have a valid driver’s license. ASE Certification preferred, but not required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. The role involves predominantly walking or standing, and requires talking and hearing, and the use of hands and fingers to handle or feel; reaching with hands and arms; climbing or balancing; and stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment is usually inside but may occasionally involve outdoor work and exposure to various weather conditions when installing batteries and wiper blades. The role may expose the employee to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level is usually moderate.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.