General Manager 5 - Food

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

RELOCATION ASSISTANCE AVAILABLE! 

Sodexo Campus Segment is seeking an experienced and dynamic General Manager 5 to lead dining operations at the University of Southern Maine (USM). This role oversees a comprehensive, multi-unit program that includes residential dining, retail outlets, catering, and conference services across USM’s campuses.

As the senior-most leader on-site, you will provide strategic direction, drive innovation, and foster strong partnerships with the university community while ensuring excellence in food quality, service, and safety.

The General Manager 5 will lead and develop a diverse team of managers and frontline employees to deliver exceptional dining programs aligned with the university’s culture and needs. You will manage all aspects of operations, from financial performance to customer satisfaction, and play a key role in enhancing student engagement, strengthening community connections, and ensuring long-term program success.

• Provide strategic leadership and day-to-day oversight for a large, multi-unit dining program, including residential dining, retail, catering, and conference services.

• Lead, mentor, and develop management staff and frontline teams to achieve operational excellence.

• Ensure high standards of food quality, safety, and service that reflect Sodexo and university values.

• Oversee financial performance, including budgeting, payroll, cash control, and forecasting.

• Partner with university leadership to enhance student satisfaction and engagement through innovative dining solutions.

• Drive growth opportunities and implement business solutions that align with institutional goals.

• Maintain strong customer and client relationships, ensuring alignment with the university’s mission and culture.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Proven leadership experience in managing large, complex dining or hospitality operations.

• Strong financial acumen, with experience in budgeting, forecasting, and driving revenue growth.

• Demonstrated ability to lead, mentor, and develop diverse teams, including union and non-union staff.

• Excellent client relations, communication, and customer service skills.

• Ability to balance strategic planning with hands-on operational management.

• Commitment to innovation, continuous improvement, and creating exceptional campus dining experiences.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years