Full-Time Patient & Family Concierge - Hematology/Oncology (7 Main)

Join UPMC Shadyside's Oncology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Hematology/Oncology unit 7 Main!

Shift/Schedule: Three 12-hour shifts per week (6:30 AM 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required.

About the Unit & Position:

7 Main is a 27-bed hematology-oncology unit specializing in the treatment of leukemia. The length of stay is long for most patients on 7 Main, so we have a family resource lounge and rehab equipment directly on the unit. RNs provide chemotherapy administration on 7 Main; therefore, ease of communication is a key skill required by both nurses and nursing support staff.

Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks.

Key Responsibilities:

• Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
• Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
• Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
• Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
• Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
• Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
• General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.
• Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.

Qualifications:

• Genuine desire, drive, and compassion to consistently deliver exceptional patient and family experiences
• High school diploma or GED; OR one year of relevant work experience in lieu of diploma
• Minimum 6 months' experience as a Patient & Family Concierge or equivalent role
• Proven competency in all Patient & Family Concierge responsibilities
• Internal promotions depend on business unit assessment of performance
• Completion of at least one annual contribution such as hospital/department committee participation, project involvement, peer interviewing, or onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

• Act 34 clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran