FT PM Front Desk Agent

Guest Services, Operations, and Front Office

Come join the #1 Best Hospitality Company in the World #1 Best Company in the US #1 Best Company for Women according to 2025 100 Best Companies to Work! A Front Desk Agent is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service. This is a PM shift and availability must include weekends and holidays. A clean driving record is required, due to the need of potentially driving our airport shuttle. Range of pay is $15.51 - 19.56.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Safely drive our airport shuttle as needed
• Provide or obtain accurate information

What benefits will I receive:

Depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Health & Welfare benefit plans which includes life insurance. Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits and employee stock purchase, depending on eligibility. Hilton also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States.

What will it be like to work for Hilton?

DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay. DoubleTree by Hilton is one of Hilton's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• H Hospitality - We're passionate about delivering exceptional guest experiences.
• I Integrity - We do the right thing, all the time.
• L Leadership - We're leaders in our industry and in our communities.
• T Teamwork - We're team players in everything we do.
• O Ownership - We're the owners of our actions and decisions.
• N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

EOE/AA/Disabled/Veteran