Frozen & Dairy Clerk

Dairy & Freezer Clerk

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
• Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)
• *eligibility requirements vary by position
• **medical plans vary by location

Job Summary

The Dairy & Freezer Clerk is responsible for maintaining the dairy and freezer sections by ensuring proper stocking, rotation, and product integrity. This role supports merchandising, inventory management, and compliance with food safety standards while delivering excellent service to Members. The Dairy & Freezer Clerk plays an essential role in keeping the department organized and efficient, contributing to the overall success of the perishables team.

Team Member Engagement

• Live our values: Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: Foster open communication and trust.
• Celebrate team members: Acknowledge others' contributions, support team success, and help create a positive, encouraging work environment

Member Experience

• Guarantee service excellence: Ensure daily execution of Grand Opening Look Daily (GOLD) Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience: Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs: Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Contribute to club goals: Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.

Achieve Financial Performance

• Cost Discipline: Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability: Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Understand the Business: Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Major Tasks, Responsibilities, and Key Accountabilities

• Ensure planogram integrity in dairy and freezer: Stock all dairy and freezer products according to company planograms to maintain visual standards and ensure consistent member experience.
• Maintain cold chain and in-stock accuracy: Support cold chain integrity by monitoring temperature control and replenishing low or missing items to ensure freshness and availability.
• Execute proper product rotation: Apply FIFO (First In, First Out) rotation procedures to reduce waste and maintain optimal product quality.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Ensure food safety and sanitation compliance: Follow all food safety and sanitation standards, including the routine cleaning of coolers, freezers, equipment, and shelving.
• Support product availability: Monitor dairy and freezer in-stock levels and assist with replenishment efforts to maintain a full and shoppable department.
• Ensure accurate signage and pricing: Verify that all items are correctly signed and priced to avoid member confusion and support smooth checkout operations.
• Support seasonal merchandising initiatives: Assist with seasonal transitions and merchandising plans to drive sales and enhance the member shopping experience.
• Comply with all company policies and procedures: Execute all dairy and freezer operations in alignment with company standards to ensure consistency and operational excellence.
• Perform other duties as assigned: Provide additional support across departments as needed.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, provide leadership coverage, and ensure smooth club execution.

Qualifications

• 1+ year of experience in dairy, freezer, grocery, or retail operations preferred.
• Basic knowledge of cold chain management, food safety standards, and product handling requirements.
• Strong attention to detail with organizational and multitasking skills.
• Proficiency in basic computer applications (MS Word, Excel, Email) preferred.
• Must be at least 18 years of age.

Job Conditions

• Frequent standing and movement on hard surfaces.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature variations in refrigerated and freezer storage areas.
• Potential exposure to cleaning agents and frozen/dairy-related allergens