Front Services Representative

Front Services Attendant

Sunseeker Resort Charlotte Harbor is currently searching for a Front Services Attendant. Located on the water in Port Charlotte, Sunseeker Resort Charlotte Harbor brings breezy Florida resort life within easy reach. Here, awe-inspiring accommodations and guest service excellence are the norm.

The Front Services Attendant plays a crucial role in providing an outstanding experience to our guests by delivering exceptional service in valet, bell, and transportation duties. This position requires a highly motivated and energetic individual who excels in multitasking and possesses strong communication skills. The ideal candidate will ensure that guest expectations are exceeded from the moment they arrive until their departure.

Work performed indoors and outdoors, employee may be exposed to fumes, odors, and hot and cold temperatures. An employee will be required to stand and run for long periods of time on cement floors and occasionally walk or run on uneven surfaces. An employee may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Valet Services:
  • Greet guests upon arrival with a warm, welcoming smile and offer assistance with valet parking, setting a positive tone for their stay.
  • Provide timely and courteous car valet services to guests upon arrival and departure.
  • Ensure the secure handling and storage of vehicles.
  • Maintain a prompt, efficient, and accurate retrieval system for guest vehicles.
• Bell Services:
  • Greet guests warmly and assist with luggage, including delivery to and retrieval from guest rooms.
  • Offer orientation information about the resort, amenities, and services available in the hotel.
  • Assist with dry cleaning requests, group room drops, and deliveries promptly, ensuring to follow all procedures.
  • Respond to guest inquiries and requests promptly, ensuring guest satisfaction.
• Transportation Duties:
  • Coordinate and provide transportation services for guests as required, which may include shuttle services to local destinations, golf cart shuttling, or arranging for other transportation modes.
  • Ensure the vehicles cleanliness and maintenance, reporting any issues or concerns to management immediately.
  • Conduct regular inspections on company vehicles before and after runs.
• General Duties:
  • Maintain a thorough knowledge of hotel services, room locations, amenities, outlet hours of operations, and surrounding areas.
  • Handle guest belongings with utmost care and security.
  • Collaborate with the front office and other hotel departments to ensure a seamless guest experience.
  • Follow all hotel safety and security policies and procedures.
  • Participate in training and development sessions to improve job performance.
  • Other duties as assigned.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

Required:

• High School Diploma or equivalent.
• Previous experience in a similar role in the hospitality industry preferred.
• Valid Driver's license in possession always, while on-duty.
• Excellent communication and interpersonal skills.
• Physical ability to lift and carry heavy items and stand for extended periods.
• Must be able to drive automatic, standard vehicles, and electric vehicles.
• Must pass Motor Vehicle Record check.
• Experience with Forbes Star, AAA, and Four Diamond standard a plus.

Competencies & Working Conditions

Other Minimum Requirements: Knowledge/Skills/Abilities:

• Ability to work varied shifts, including weekends and holidays.
• Ability to work in all weather conditions.
• Excellent customer service skills.
• Ability to function well under pressure, manage multiple priorities, and meet established waiting times.
• Must possess mature personal discretion and sound judgment.
• Professional appearance and demeanor.

Have high sense of integrity and accountability.