Front Office Supervisor

Front Office Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Front Office team as a Front Office Supervisor!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the Role

The Front Office Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works at the front desk as needed; trains staff and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

What You Will Be Doing

• Answer guest questions and offer information and assistance.
• Answer telephones.
• Check guests in and out.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Monitor reservations made and house count.
• Monitor status of guest accounts.
• Report on all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Act as Manager-On-Duty when assigned.
• Answer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Complete other duties as assigned by supervisor to include cross training.
• Verify all shift work and deposits.
• Assist in the training and development of new Front Desk Agents.
• Attend all mandatory meetings.
• Call other hotels in area for room status.
• Follow checklist for required duties and timelines.
• Read, pass on log and communicate with previous shift.
• Run reports and complete them.

What You Bring to the Role

• High School diploma: some college preferred.
• Previous Front Desk experience.
• Fluent in English; able to speak, read, and write.
• Customer Centric approach; ability to communicate with resort guests and associates.
• Computer proficiency in resort PMS systems and Microsoft 365.
• Ability to work in a fast-paced atmosphere.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.