Front End Lead
Company : Rural King
Location : St Clairsville, OH, 43950
Posted Date : 29 October 2025
Job Details
Front End Lead
The purpose of the Front End Lead is to provide oversight and leadership to our front end operations. With a strong focus on delivering exceptional customer service, you will lead the front end associates, ensuring a seamless and efficient checkout process.
Responsibilities include:
- Ensure comprehensive training for new front end associates and oversee their development.
- Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
- Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educating them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
- Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
- Establish and maintain margin bins to optimize product visibility and organization.
- Communicate professionally with all Rural King associates and customers.
- Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
- Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions.
- Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
- Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
- Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem.
- Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
- Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
- Complete daily paperwork process including the bank deposit and safe audits.
- Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience.
- Take initiative in ordering necessary store supplies for optimal front-end operations.
- Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups.
- Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Trending Searches in St Clairsville, OH
- Full time jobs near me St Clairsville, OH
- Local job openings
- Places hiring near me
- Job vacancies near me
- Front End Lead jobs near me St Clairsville, OH
- Front End Lead jobs hiring near me St Clairsville, OH
- Front End Lead jobs hiring near St Clairsville, OH
- Front End Lead jobs near St Clairsville, OH
- Front End Lead jobs near me in St Clairsville, OH
- Front End Lead jobs in St Clairsville, OH
Top trending job titles hiring now
Other Jobs You May Like
Remote] Senior Software Engineer - Agent Toolkits & Cloud Infrastructure, Healthcare AI
Company : Oracle
Location : Columbus, OH
Remote Senior Software Engineer - Cloud Distributed Systems
Company : Oracle
Location : Columbus, OH
Top searches
Employment opportunities at Rural King
- Rural King jobs near me St Clairsville, OH
- Rural King jobs hiring near me St Clairsville, OH
- Rural King jobs near St Clairsville, OH
- Rural King jobs hiring near me
- Rural King openings near me
- Rural King jobs near me in St Clairsville, OH
- Rural King jobs hiring in St Clairsville, OH
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately