Front Desk Night Audit Supervisor

Job Title

Essential Job Functions:

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Greets guests in the lobby and helps with line management and crowd control.
• Prepares various audit worksheets as well as the Daily Flash Reports.
• Registers guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Makes daily deposits (as applicable).
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Monitors room availability.
• May be required to make management decisions in the manager's absence.

Qualifications:

• Strong interpersonal and communication skills.
• Must be able to use a computer keyboard, 10-key and calculator.
• Must be able to communicate effectively with co-workers and management.
• Must be able to accurately review and audit relevant information.
• Demonstrated proficiency with adding machine and computer input terminal.
• Ability to solve mathematically oriented problems.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Education/Experience:

• HS diploma or GED.
• Two years experience in Front Desk, or through the completion of a Bachelor's Degree in business administration, accounting, or closely related field and one-year related experience.
• Previous Hotel Front Office/Night Audit experience is strongly preferred.
• Accounting background helpful.
• Clerical background preferred.

Physical, Mental and Environmental Demands:

• May be subject to smoking environment and moderate noise.
• Fast paced, high volume environment involving constant.
• Must be able to stoop, reach and bend as necessary.
• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.