Front Desk Agent- Part time

Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand. Every day is different, but you'll mostly:

• Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
• Check-In/Check-Out: Efficiently complete the registration process by inputting and retrieving information from the hotel's computer system. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
• Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler's checks, and other forms of payment, and convert foreign currency at current rates.
• Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.
• Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
• Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
• Provide backup to the In-room dining team to take food orders as placed by guests (as needed).
• Other duties as assigned by leadership team.

Other responsibilities include maintaining regular attendance in compliance with Pyramid Hotel Group standards, adhering to all hotel policies and regulations to ensure the safe and efficient operation of the hotel, and performing supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, In-room dining, and assisting PBX operators or reservation agents. Must be available for various shifts including weekends.

Qualifications

• Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.
• Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.
• Experience: Prior experience with Opera is a plus but not required. Prior experience working in a luxury hotel setting preferred but not required.
• Education: High school diploma preferred.

Valid Food Handler's Card or to obtain within 30 days of employment.

Compensation Range: $25.00/Hr. - $25.00/Hr. based on qualifications and experience.