Front Desk Agent - Hotel Valley Ho

Front Desk Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stayit's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Position Overview

As the first point of contact for guests and residence owners, the Front Desk Agent delivers exceptional service throughout the arrival, stay, and departure experience. This role requires professionalism, attention to detail, and a guest-first mindset.

Key Responsibilities

• Greet and assist guests and residence owners with warmth and professionalism.
• Manage check-in/check-out processes, reservations, and special requests.
• Provide accurate information about hotel amenities, services, and local attractions.
• Handle guest inquiries, concerns, and emergencies with discretion and care.
• Support concierge services and promote hotel offerings through upselling.
• Maintain accurate records and process financial transactions securely.
• Communicate effectively with internal departments to ensure seamless service.
• Follow all safety, security, and operational procedures.

Qualifications

1+ year of front desk or customer service experience preferred. Proficient in English; clear verbal and written communication. Familiarity with Opera or similar hotel management systems. Strong interpersonal skills and ability to stay composed under pressure. Ability to stand/walk for extended periods and handle multiple tasks. Knowledge of Scottsdale and surrounding areas is a plus. Computer experience needed, preferably with Opera. Appearance & Conduct: Maintain a clean, professional appearance per company guidelines. Wear designated uniform and name badge at all times. Uphold company standards and policies as outlined in the Employee Handbook.